EuroSTAR Privacy Notice
EuroSTAR, UKSTAR, Test & Quality Summit and Huddle are all part of the Qualtech group, and our registered company address is EuroSTAR Conferences Ltd, Galway Business Park, Dangan, Galway, Ireland.
It also describes generally EuroSTAR’s practices for handling Other Information (e.g., interests, demographics and services usage) collected through our EuroSTAR Services or from a third party to the extent such information is associated with a particular device, user or user account. We also describe the measures we take to protect the information, your options for choice and access, and how you can contact us about privacy practices.
- What information do we collect about you?
- How long do we keep the data?
- How will we use the information about you?
- Access to your information and correction
- Data Security
- Other websites
- How to contact us
What information do we collect about you?
We collect and use information about you to ensure that we can continue to provide you with a quality conference, community or visitor experience. We collect information about you when you register to attend a conference with us, when you download our content (e.g. eBooks), when you register for a webinar, and when you sign up for our newsletter, communications or community membership. We also collect information when you voluntarily complete customer surveys, provide feedback, when you submit to speak at one of our events and when you participate in competitions. Occasionally we might receive information about you from a third party, where you provided your consent to that third party, for example when we support another event, or work with a specialist third party data provider to build and maintain accurate and relevant data records. Website usage information is collected using cookies.
We collect the following: your name, email address, phone number and typically, relevant role-related information such as: company, industry, area of interest, job title and country. Upon booking for a conference or signing up for a community account, we ask for relevant information to administer your booking or account, for example billing address, contact number, username or profile picture. While certain information is marked required, other information is often optional.
Transaction Data which includes details about payments you have made and other details of products and services you have accessed or used via our websites. We do not store card details on our server. Credit and debit card payments are processed by Stripe on their secure payments server and all card details and fully encrypted and stored by them.
As part of EuroSTAR organised events, video and photography equipment will typically be present. This includes the filming/ photography of events presentations, interviews with partners and delegates and highlights footage. Prior consent will be required for events presentations and interview footage to be shared. Meanwhile for events highlights footage or general photography, we do not normally obtain express consent from individuals who are incidentally caught on camera as part of the general scene. Signage will also indicate that photography will be taking place at our events. If an individual or organisation asks us to not to include them in the shot, due to a concern about privacy, we should normally do so, unless it is editorially justified to continue. Virtual events require recording of all talks and speakers will be visible.
|Name of the purpose||Personal data used|
|Analytics||browser cookies, browsing behaviour, device information, IP address|
|A/B testing and personalisation||browser cookies, browsing behaviour, device information, IP address|
|Marketing automation||browser cookies, browsing behaviour, IP address, email, job title, topic of interest data you give us during ticket booking or content access|
|Retargeting||browser cookies, browsing behaviour, IP address|
How long do we keep the data?
In general, we will only retain your data for as long as you have asked us to provide you with content, or as long as you choose to remain active on our mailing list. If you stop interacting with us, we’ll send you a reminder after 12 months, another at 14 months, and delete your data completely after 18 months if we haven’t had any engagement from you.
However, if you participate as a delegate at a conference we keep a record of that data, on our conference tracker for historical purposes and to let you know about future conferences we believe will be of interest e.g. by location, for purposes of loyalty discounts (and so that we can verify when people become eligible to join the EuroSTAR ’20 year club’). You still have the right to opt-out or request to be forgotten at any point.
Please note, if you opt out of communications, we may not be able to perform the agreement we have or are trying to enter into with you (for example, to provide you with access to the EuroSTAR Event Platform and particular services).
How will we use the information about you?
We collect information about you to manage your account, improve our services, deliver relevant content and recommendations (e.g. based on your job role or ‘area of interest’), and, if you agree (in other words, provide your consent), to email you about other products and services we think may be of interest to you. If you are a frequent user of our educational content or interact a lot with our competitions and marketing campaigns we will occasionally assume a ‘legitimate interest’ applies and may send you details of relevant new products and services.
If you are buying a ticket to attend one of our events, we will need to send you more information in order to serve you well, for example to process your order, share new session announcements and relevant content, activities or post-event information. If you enter into the process of buying a ticket but do not complete your purchase, we will contact you to ask if you require assistance or encountered a technical fault. We consider you a customer, and we will use the GDPR principle of ‘legitimate interest’ to complete the processing of your order, and to send you event and post-event information which we believe you need, in order to enjoy the full conference experience.
We may make your Personal Data available to third party service providers, such as contractors or agents, who help us manage or provide our products and services by, for example: developing or supporting products and features; sending email messages on our behalf; processing payments; fulfilling orders; delivering subscriptions; auditing; processing data or statistics; cleaning or enriching data and serving, customising or delivering marketing, delivering virtual events or providing access to conference apps.
Our third-party service providers may be based in countries outside your country of residence, including the United States, and may have different data protection laws than in your country. These third-party service providers are required to protect Personal Data entrusted to them and not use it for any other purpose than the specific service they are providing on our behalf. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.
|Purpose||Third parties involved|
|Analytics||Hotjar, User Insights, Google Ads (Conversion Pixel)|
|A/B testing and personalisation||Optimizely, Google, Hubspot|
|Marketing automation||Mailchimp, Hubspot, Cognism, Mailjet|
|Registration & Payments||WooCommerce, Stripe, Paypal|
|Advertising||Facebook Ads, Google Ads, LinkedIn Ads, Twitter Ads, Wistia, Microsoft Ads, Adroll|
|Event Services||GoToWebinar, Crowdcast, Zoom, Whova, Hopin, Catapult, iLeads|
Videography & Photography
Conference presentations may be made available on EuroSTAR organised event apps for attendees or on EuroSTAR websites either in the form of pdf or as recorded talks for members to access. Interview footage will be used in EuroSTAR videos to promote content and marketing for EuroSTAR organised events. Participants have the right to receive updates from EuroSTAR for the usage of any footage in future campaigns/products.
Highlights footage will be processed following each conference to create highlights videos. All footage may also be used in events highlights videos to promote our future events and used in marketing campaigns on EuroSTAR organised event websites, emails and social media. Photographs may be published on EuroSTAR event websites to promote the events, they may also be used in association with the event presentation library, as a cover image or thumbnail.
Beyond providing our services to you, QualTech Ltd (covering the EuroSTAR Conferences, UKSTAR Conferences and Huddle online community) will not share your information with companies outside the Qualtech Group.
We would like to send you information about EuroSTAR products and services that may be of interest to you.
In most cases we seek your explicit consent before sending you any marketing communications. In some cases, as referenced in the previous section, we use the principle of “legitimate interest” to send marketing information we believe is important or relevant based on the services you have signed up for. For example, if you are booked to attend a conference, or are a community member we will occasionally send you relevant information to help deliver the experience you might reasonably expect.
You may opt out of marketing communications at any point. You have a right at any time to stop us from contacting you for marketing purposes. All of our communications contain an unsubscribe link. You can also contact us to request this or request the right to be forgotten.
Access to your information and corrections
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the personal information we hold, please email [email protected]. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information which you find to be inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result e.g. remembering your order to speed up or complete a transaction.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us generally, or at [email protected].
How to contact us